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Zapp! The Lightning of Empowerment: How to Improve Productivity, Quality, and Employee Satisfaction

Zapp! The Lightning of Empowerment: How to Improve Quality, Productivity, and Employee Satisfaction - William C. Byham, Jeff Cox On one hand, this is just another jerkoff management book; but as jerkoff management books go, it's probably above average. In general, people who write these sort of books seem to think managers are fundamentalist ministers who need to infuse their captive congregations with absurd levels of enthusiasm. Employees aren't stupid; they can see how fake this approach is. It's embarassing. Having said that, I will conceed that "Zapp!" does a better-than- average job illustrating how much more efficient employees are when they feel empowered to make decisions that are within their purview. Getting people to feel compfortable exercising their fullest measure of autonomy in the workplace can be a challenge. Most often, employees are reluctant to make independent decisions if the work environment is not supportive. (e.g. good decisions aren't adequately rewarded, adverse outcomes are punished instead of analyzed, "ownership" of issues is not clearcut, etc). This is a very short book, and maybe it can help with those problems.